Sales Policy of Freshhato Car Accessories


Effective from December 1, 2024

Welcome to Freshhato Car Accessories! We specialize in providing high-quality automotive accessories, including 360 Cameras, Car Screens, Car Speakers, and Smartkey Systems. By purchasing from our store, you agree to abide by the terms outlined in this sales policy. Please read carefully to understand our sales processes, rights, and responsibilities.

1. Introduction to Freshhato Car Accessories

At Freshhato Car Accessories, we are committed to delivering top-tier automotive products that enhance your driving experience. We offer a wide range of accessories designed to improve vehicle safety, functionality, and comfort. We pride ourselves on exceptional customer service and high-quality products. Whether you’re looking to upgrade your car with a 360 Camera, install a new Car Screen, boost your audio system with premium Car Speakers, or enhance your security with Smartkey technology, Freshhato has everything you need.

For more information about our products, please visit our website.

2. Ordering Process

To place an order with Freshhato Car Accessories, follow these simple steps:

  1. Browse our online store at Freshhato.net and select the products you wish to purchase.
  2. Add the selected items to your cart.
  3. Proceed to checkout and enter your billing and shipping details.
  4. Review your order and complete the payment via our secure payment gateway.
  5. After completing the order, you will receive an order confirmation via email.

We accept various payment methods, including credit cards, debit cards, and other secure payment options. Once your payment is processed successfully, we will send you a confirmation email with your order details and estimated delivery time.

3. Product Availability

All products listed on our website are subject to availability. In the event that an item is out of stock or unavailable, we will notify you as soon as possible and offer alternative options or issue a full refund. While we make every effort to ensure that our inventory is accurate and up-to-date, unforeseen circumstances may occasionally affect product availability.

4. Pricing Policy

Our prices are listed in USD and are subject to change without notice. We strive to offer competitive pricing on all products. Prices do not include taxes, shipping fees, or any additional charges, which will be added at checkout. All discounts, promotions, or special offers will be clearly stated on our website.

Freshhato Car Accessories reserves the right to adjust prices at any time due to market changes or promotional offers.

5. Shipping and Delivery

We offer reliable shipping services to ensure timely delivery of your products. Shipping costs will be calculated based on your location and the size of the order at checkout. Please note the following:

  • Domestic Shipping: We primarily ship within the United States.
  • Processing Time: Orders are typically processed within 1-2 business days.
  • Shipping Time: Delivery times may vary depending on your location. We will provide an estimated delivery date at the time of purchase.
  • Tracking: Once your order is shipped, you will receive a tracking number to monitor your package’s progress.

If you experience any issues with your order delivery, please contact our customer support team at [email protected] or call us at (541) 459-1381.

6. Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy under the following conditions:

  • Eligibility for Returns: You may return your product within 30 days from the date of purchase.
  • Condition of Products: Products must be returned in their original, unused, and undamaged condition with all packaging intact.
  • Non-returnable Items: Certain products, including customized or specially ordered items, are not eligible for return.
  • Return Process: To initiate a return, please contact our customer service team via email at [email protected] to obtain a Return Authorization Number (RAN). We will provide instructions on how to return the item.
  • Refunds: Once we receive and inspect the returned item, a refund will be issued to the original payment method, minus any shipping or handling charges. Refunds may take 7-10 business days to appear on your account.

Please ensure that the item is securely packed for return shipping, as we cannot be responsible for damages that occur during transit.

7. Customer Support

At Freshhato Car Accessories, we are dedicated to providing excellent customer service. Should you have any questions, concerns, or issues with your order, please reach out to our customer support team. We can assist you with product inquiries, order status, returns, and any other queries you may have.

You can contact us via:

Our support team is available during business hours and will respond to inquiries as quickly as possible.

8. Warranty Policy

All products sold by Freshhato Car Accessories come with a manufacturer’s warranty, which covers defects in materials and workmanship. The length and coverage of the warranty vary depending on the product category and manufacturer. Warranty claims are subject to the manufacturer’s terms and conditions.

If your product is defective or malfunctions within the warranty period, please contact our customer service team with your order details, and we will guide you through the warranty claim process.

9. Limitation of Liability

Freshhato Car Accessories is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products. We are also not responsible for any damages caused by incorrect installation or improper use of our products. It is the responsibility of the customer to ensure proper installation and use of the products.

10. Changes to the Sales Policy

We reserve the right to modify this sales policy at any time. Any changes to the policy will be posted on our website and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about any updates.

Thank you for choosing Freshhato Car Accessories for your automotive needs. We look forward to serving you and enhancing your driving experience with our premium products.

For more information, please visit Freshhato.net.