Refund and Returns Policy of Freshhato Car Accessories


Effective from December 1, 2024

At Freshhato Car Accessories, we aim to ensure complete satisfaction with every purchase. If for any reason you are not satisfied with your purchase, we offer a straightforward refund and return process. Please read our policy below for full details on how returns and refunds are handled. By shopping with us, you agree to the terms outlined in this policy.

1. General Return and Refund Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a 30-day return and refund policy from the date of delivery. To be eligible for a return or refund, the following conditions must be met:

  • Product Condition: The product must be in new, unused condition, and in its original packaging with all included accessories.
  • Receipt or Proof of Purchase: You must provide proof of purchase, such as an order number, receipt, or invoice.
  • Non-Refundable Items: Certain items are not eligible for returns, including but not limited to:
    • Products that have been installed or used.
    • Custom-made or personalized items.
    • Gift cards.
    • Products marked as “Final Sale” or “Non-Returnable” on the product page.

2. Return Process

To initiate a return, follow these steps:

  • Step 1: Contact our Customer Service team at [email protected] or call us at (541) 459-1381 to request a Return Merchandise Authorization (RMA). Please include your order number, product details, and reason for return.
  • Step 2: After receiving your RMA, carefully package the product in its original packaging, ensuring that all parts, accessories, and documentation are included.
  • Step 3: Ship the product to the address provided by our customer service team. You are responsible for the shipping costs associated with returns, unless the item is defective or we made an error in your order.
  • Step 4: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will issue a refund or store credit as requested.

3. Refund Process

Upon approval of your return, the following refund methods will apply:

  • Refund to Original Payment Method: Once your return is processed, we will issue a refund to your original payment method (credit card, PayPal, etc.) within 5-7 business days. Please note that depending on your financial institution, it may take additional time for the refund to reflect in your account.
  • Store Credit: If you prefer, we can issue store credit for the value of the returned item, which can be used for future purchases on our website.

Important Notes on Refunds:

  • The original shipping charges are non-refundable unless the return is due to a defect or error on our part.
  • If you received a free shipping promotion and return part of your order, the shipping cost may be deducted from your refund if the total amount falls below the free shipping threshold.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, we will cover the cost of return shipping and provide a full refund or replacement at no additional charge. Please notify us within 7 days of receiving the item to report the issue.

To initiate a return for a damaged or defective item:

  • Contact our Customer Service team immediately with your order details, photos of the damaged or defective product, and a brief description of the issue.
  • We will provide you with a pre-paid shipping label for the return of the item.

Once we receive the returned item, we will process your refund or send a replacement based on your preference.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product for a different model or size, you must first return the item for a refund and then place a new order for the desired product.

6. Non-Returnable Products

The following products are not eligible for return or refund under any circumstances:

  • Products that have been installed or used.
  • Products without the original packaging or missing parts.
  • Products purchased from third-party sellers or unauthorized resellers.

7. Shipping Costs

If you are returning an item, you will be responsible for the shipping costs unless the return is due to a defect, damage, or error on our part. Please ensure that the item is returned in the same condition it was received to avoid additional charges.

8. International Returns

For international orders, the return process may differ based on your location. Please contact our customer service team at [email protected] for specific instructions on international returns.

9. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact us. Our customer service team is here to assist you and ensure a smooth and satisfactory experience.

  • Email: [email protected]
  • Phone: (541) 459-1381
  • Address: 541 Fawn Ridge Dr, Oakland, Oregon (OR)

Thank you for shopping with Freshhato Car Accessories! We appreciate your trust and strive to provide the best possible products and customer service.

For more information, visit freshhato.net.